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Innnovation Advice

Case Study: During transformational times, companies are learning to adapt to new technologies

Updated: May 6, 2021

Amazon is being credited as the first to bring autonomous checkout or “just walk out” technology to the retail market, recently opening its 12th store in New York City.  Through the use of cameras, autonomous checkout allows retailers to eliminate their traditional checkout stations and enables the customer to seamlessly shop by picking up desired items that are charged as soon as exiting the store. This autonomous technology does include some effort by the consumer by having an app on their mobile device and a digital method of payment.

Some customers are comfortable using the autonomous checkout as they shop, which often includes using provided scanners or downloading an app.  However,  there are shoppers who are opposed to using and paying through a mobile app experience – or having to take on the labor of the checkout themselves. This can create a barrier for some retailers where technology approach can be seen as ineffective.

N³ Innovation has engaged with a client to assist in piloting smart self checkout cart in a retail environment. The new technology allows customers to scan items as they pick them up off the shelf and place in their shopping cart. No app download is necessary, eliminating additional steps and reluctance in managing an app. The customer will be able to pay on their cart, bag their purchases and go.  This can lead to an improved customer experience, potential savings and increased revenue by the retailer.

During these transformational times companies who can adapt to new technologies stand to gain competitive advantages. N³ Innovation’s mission is to help corporate clients create measurable enterprise value by inventing the future. Clients have generated millions of dollars of revenue in new markets, with new products and new technologies.  

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